Please ensure the product are returned in their original packaging, original labels/tags undamaged. Include your original invoice as proof of purchase, and if resealing boxes, use clear tape and not coloured packing tape or duct tape. A refund, less shipping, will be applied to the original form of payment, or if requested, products can be exchanged. Handling charges will apply if goods are not returned in a resalable condition, and the original packaging is damaged.

When returning an item for a refund, please use a trackable service, as items lost in the post will not be refunded. If you need us to pick up the goods on your behalf, we can do this using one of the couriers we use, but we will have to charge for this service.

Faulty Goods under 30 Days: If goods are defective or damaged when you receive them, please notify us by email or phone within 14 days from the order date. You then have 30 days from the original order date to return the goods after a claim has been submitted. Our customer service team will advise you of this process based on the issues via email. Once we have inspected an item and accepted it as defective or damaged, you will be offered a full refund, including shipping or a replacement.

Faulty Items over 30 days: Depending on the circumstances, your statutory rights entitle you to a repair, replacement or refund. We only offer a refund when we are unable to offer a repair or an equivalent replacement. Please contact us via email or phone if you have any questions, and then submit a claim here, and one of our customer service team will be in touch.

At Ace Prime Outboards, we have been operating a mail-order service for more than 4 years. As such, we have a dedicated customer service team and operations team attending to your orders. We are constantly updating our service so that we can make it more efficient for our customers and take pride in the returns service that we offer to you. If you need any help or advice with any of the above, please can always use the live chat feature of the site to contact us.